Inclusive Wellness Policy: Massage Services, Loyalty Programs.

Massage Policy

Introduction:
At Asiatic, our mission is to deliver exceptional massage therapy that leaves every client relaxed and satisfied. Our 15-minute no-charge policy empowers you to tailor your experience, ensuring your comfort and well-being. This policy outlines how we prioritise your satisfaction and continuously improve through your feedback.

Our Commitment to You

  1. Your Comfort, Your Choice:
    We respect your individual preferences and needs. If you’re not entirely comfortable with your massage, you may discontinue the session within the first 15 minutes at no additional charge. Please inform your therapist verbally, and we’ll ensure a seamless experience with no extra cost.

  1. A Sign of Satisfaction:
    Continuing your massage beyond the first 15 minutes indicates you’re happy with the service. Our therapists are trained to adapt techniques to your preferences, ensuring a personalised and relaxing experience.

  1. Addressing Your Feedback:
    If you have concerns or suggestions, we’re here to listen. You can:
  • Speak discreetly with your therapist or our receptionist after your session.

      We aim to address all concerns within 24 hours, thoroughly investigating them and taking prompt action to ensure your complete satisfaction.

        1. Striving for Excellence:
          Your feedback drives our improvement. Every comment or suggestion helps us refine our services to maintain our 5-star standard. We’re committed to delivering a tailored, high-quality massage experience every time.

        Conclusion:

        Our 15-minute no-charge policy reflects our dedication to your comfort and satisfaction. By empowering you to make choices and providing clear channels for feedback, we ensure a memorable and relaxing experience. Thank you for trusting Asiatic with your well-being.

        Loyalty Card Policy

        Introduction

        At Asiatic, we cherish your loyalty and are excited to reward you with our Loyalty Card Program. Designed to enhance your relaxation journey, this program offers stamps for every massage, redeemable for an extra 30-minute session when you book an hour massage.

        How It Works

        Earning Stamps

        • One-hour massage: Earn one stamp.
        • Two-hour massage or couples’ massage (one hour): Earn two stamps.
        • Track your stamps on a physical loyalty card

        Redeeming Stamps

        • Collect eight stamps to redeem a complimentary 30-minute massage or a discount equivalent to 30 minutes on any session of your choice.
        • Redeem your reward when booking your next in-person appointment.

        Program Details

        • Loyalty cards are valid for 12 months from the date of the first stamp.
        • Cards have no monetary value and cannot be exchanged for cash or combined with other promotions.
        • We may update our program terms and will notify you of any significant changes via email or on our website.

        Questions?

        Please get in touch with us through our website at contact us with any questions about the program. We’re here to make your relaxation effortless.

        Conclusion

        Our Loyalty Card Program is our way of saying thank you for choosing Asiatic. Enjoy earning stamps and relaxing even more with every visit!

        Diversity and Inclusion Policy

        Policy Statement

        At Asiatic, we are committed to creating a welcoming, inclusive environment where everyone—clients, staff, contractors, and visitors—is treated with dignity and respect. Diversity strengthens our community, and we strive to ensure every interaction reflects our values of fairness and equality.

        Purpose

        This policy outlines our commitment to promoting diversity, preventing discrimination, and creating a safe and inclusive environment for all, in line with the Equality Act 2010.

        Scope

        This policy applies to all Asiatic operations, including recruitment, training, service delivery, and client interactions across our two London locations.

        1. Our Principles
          We celebrate differences in race, ethnicity, gender identity, sexual orientation, age, disability, religion, and other aspects of identity. These differences enrich our workplace and enhance the client experience.

        1. Equal Treatment
          Everyone deserves fair and equitable treatment. We comply with the Equality Act 2010, ensuring no one faces discrimination based on protected characteristics.

        1. Respect and Dignity
          We foster a supportive environment where all can express their identities freely, without fear of prejudice or harassment.

        1. Zero Tolerance for Discrimination
          We foster a supportive environment where all can express their identities freely, without fear of prejudice or harassment.

        1. Reporting and Support
        • Report incidents of discrimination or harassment confidentially via the contact form.
        • In-person: Speak to our receptionist.

        Training and Awareness

        All staff receive ongoing training on diversity, inclusion, and anti-discrimination to ensure a respectful environment.

        Continuous Improvement

        We regularly review this policy, incorporating client and staff feedback to enhance our inclusive practices. Share your input via the Asiatic website.

        Conclusion

        At Asiatic, diversity and inclusion are at the heart of our mission to create a welcoming, supportive space. By embracing differences and ensuring respect for all, we foster well-being and satisfaction for everyone.

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